Risk and Crisis Management Policy

Our hotel has adopted a risk and crisis management policy covering environmental, social, cultural, economic, quality, human rights, health and safety issues. This policy aims to prevent the hotel's activities from harming the environment, society and employees.

The basic principles of the policy are:

The hotel will minimise the environmental impact of its activities
The hotel will carry out activities that benefit society.
The hotel will protect the human rights of its employees.
The hotel will ensure the health and safety of its employees.

The following steps will be taken to implement the policy:

The hotel will conduct a risk analysis to identify risks.
The hotel will prepare a plan to manage the risks.
The hotel will allocate the necessary resources to implement the plan.
The hotel will evaluate the effectiveness of implementing the plan.

The policy will help prevent the hotel’s activities from harming the environment, society and employees. With this policy, the hotel has adopted a sustainable tourism approach and aims to be a business that is sensitive to the environment, society and employees.

Environmental Risks:

The hotel will take the following measures to minimize the environmental impacts of its activities:

It will save energy.
It will save water.
It will improve waste management.
It will reduce the use of chemicals that are harmful to the environment.
It will try to protect natural resources.

Social Risks:

The hotel will carry out activities that will benefit society. These activities are as follows:

Employment of local people
Will contribute to the local economy.
Support for cultural events
Will participate in social responsibility projects.

Cultural Risks:

The hotel will contribute to the preservation of local culture and traditions. To this end, it will take the following measures:

Local artists
Host local cultural events.
Respect local cultural heritage.

Economic Risks:

The hotel will take the following measures to become an economically sustainable business:

Control its costs
Increase its revenues.
Insure against risks.
Make investments.

Quality Risks:

The hotel will take the following measures to increase its service quality:

Provide training and development for its employees
Use technology.
Ensure customer satisfaction will measure.
Will evaluate customer feedback.

Human Rights Risks

The hotel will take the following measures to improve service quality:

Will provide training and development for its employees
Will improve working conditions for employees.
Will recognize the right of employees to unionize.
Will ensure that employees are not discriminated against

Health and Safety Risks

The hotel will ensure the health and safety of its employees. To this end, it will take the following measures:

It will train employees on occupational health and safety.
It will make the workplace safe
It will take the necessary measures to prevent work accidents and occupational diseases.

With this policy, our hotel has adopted a sustainable tourism approach and aims to be a business that is sensitive to the environment, society and employees.

Risk	Probability	Impact	Total Risk Score	Risk Reduction Measures
Natural disaster (earthquake, flood, fire)	High	High	10	Build buildings that are resilient to natural disasters, install firefighting systems, and install drainage systems to prevent flooding
Waste management	Medium	Medium	6	Reduce waste at source, recycle, compost, establish waste disposal facilities
Water saving	Middle	Middle	6	Use water-saving appliances, fix water leaks , organize water saving campaigns
Energy saving	Medium	Medium	6	Use energy-efficient appliances, control lighting, reduce heat loss
Use of environmentally harmful chemicals	Low	High	3	Do not use chemicals that are harmful to the environment, use alternative chemicals
Occupational safety	High	High	8	Provide safe working conditions in the workplace, train employees on occupational health and safety
Workers' rights	Middle	Middle	6	Pay fair wages to employees, provide safe and healthy working conditions to employees, do not discriminate
Customer satisfaction	High	Medium	6	Provide high quality service to customers, resolve customer complaints quickly and effectively
Social responsibility	Middle	Low	3	Support local communities, be an environmentally conscious business

Risks:
Customer dissatisfaction
Employee dissatisfaction
Financial loss
Competitive disadvantage
Legal issues
Opportunities:
Increased customer loyalty
Increased employee productivity
Increased profit margins
Increase market share
Acquire new customers

Continuous improvement activities will help reduce or eliminate these risks and opportunities. This will help our Hotel become more competitive.

Collecting customer feedback
Conducting surveys with employees
Analyze processes
Monitor data
Identify improvement opportunities
Develop improvement plans
Implement improvements
Improve monitoring and evaluation

Continuous improvement activities will help our Hotel to continuously improve its performance. In this way, the hotel will increase the satisfaction of its customers, employees and investors.